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Go to the client’s Settings and Support tab. Other possible causes and solutions might be found by inspecting your VPN client’s log file. Also, disable the “ Scan SSL” option if you have any as it breaks the consistency of VPN packets. What is the OpenVPN protocol OpenVPN uses the TLS/SSL protocol for key exchange and can travel through firewalls and network address translators (NATs). Temporarily snooze your protection or whitelist our VPN client app in your anti-virus application. OpenVPN is an open-source VPN protocol that makes use of virtual private network (VPN) techniques to establish safe site-to-site or point-to-point connections. Your security applications might be blocking our VPN client app. You can find detailed instructions on this link. In some cases ISP’s are known to poison DNS records and thus block access to network addresses they seem unfit.Ĭhange your DNS servers to: 1.1.1.1 and 1.0.0.1 to see if that is the case. Switch the DNS servers from your Internet service provider ones to a third-party ones. on iOS), use our VPN setup tutorials here to configure a different VPN protocol. This solution saved my day when I couldn’t Remote Desktop into my workstation over the VPN. Click OK, and then click Apply to make the new settings active. Drag your VPN connection to the top of the list. Choose Set Service Order from the Action pop-up menu (looks like a gear). If this is not possible within our VPN client app (e.g. Choose Apple menu > System Preferences and click Network. Preferably choose: OpenVPN, IKEv2 or SSTP. To test if this is the case, go to the client’s Settings and change the VPN protocol to other available. However, this protocol might be blocked in some countries or by some ISP’s. If you use antivirus software, add exceptions for the NordVPN app. VPN protocols are the underlying methods by which your traffic is communicated with our VPN server.īy deafult uses SoftEther VPN protocol. If you have the NordVPN application installed, but it doesn’t open, there are a few things you could try to fix the issue: Check the application tray, as the app might be already running there. Please contact our Technical support about this issue. In case you are able to access Internet while connected to this server location, there might be a routing issue or a temporary problem with the server location you chose originally. Try connecting to a different server locationįrom the client’s Location menu choose a different server location and try connecting to it. If the Internet connection is working fine, then proceed to the next option and read on. You may need to reboot your computer to see if that fixes it. If you cannot access the Internet, there is some kind of an issue with your Internet connection. Verify that your Internet connection is workingĭisconnect your VPN client and try accessing the Internet. Try connecting to a different server location.Verify that your Internet connection is working.We will list the most common ones and address them in the following lines. There may be various reasons why this would happen. Why is it then you can’t access anything on the Internet while the VPN is running? I Can’t Access Any Website While VPN Is Connected